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Source: Bangkok Post
Derided for many faults when it opened, Suvarnabhumi Airport appears to have won over international travellers, who now rate the Bangkok gateway as among the world’s 10 best airports.
Suvarnabhumi took 10th place in the 2010 World Airport Awards rankings, a global survey of 9.8 million passengers by the London-based independent aviation research institute Skytrax.
The airport climbed in the Skytrax ranking from 16th position in 2009 and 37th in 2008 after Airports of Thailand Plc (AoT) worked to overcome flaws in service and product quality to earn passengers’ satisfaction and trust.
Nirandra Theeranartsin, general manager of Suvarnabhumi Airport, said yesterday that the airport’s latest ranking should motivate AoT staff to continue to improve.
“It has been our firm objective to achieve the stature as one of the world’s best,” he told the Bangkok Post. “We will continue to strive to climb the Skytrax ratings to a top-five position in the next two years.”
Suvarnabhumi has also risen in the worldwide rankings of the Geneva-based Airport Council International (ACI). The airport took 24th spot in the 2009 ACI survey, up from 28th place in 2008 and 41st in 2007.
But Suvarnabhumi continues to trail its two direct rivals in Southeast Asia – Singapore Changi and Kuala Lumpur International Airport (KLIA) – which also moved up in the 2010 Skytrax ranking.
Changi topped the poll after taking third spot in 2009. KLIA has moved up to the fifth place from seventh in 2009.
Rising higher up the rankings will now be tough for Suvarnabhumi, as other leading airports have been working hard to maintain or improve their position, say industry observers.
For instance, Abu Dhabi International Airport has jumped 47 places to take the No. 26 spot in 2010 World Airport Awards list.
The 2010 Skytrax airport survey covered more than 190 airports and evaluated traveller experiences across 39 different service and product factors.
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